Frequently asked questions

Para John is a premium brand for high-quality and durable luggage bags, trolley bags, backpacks, and travel accessories that makes your travel comfortable and stylish.

You can buy Para John luggage bags and other products from our official website, physical stores and from authorized dealers and retailers. To find out what products are available and where to purchase them, please contact our customer service team or visit our website.

Contact Para John Customer Service for any inquiries, product support, warranty, and/or service-related questions. Email your queries and feedback to online@parajohn.com, our team would be glad to help you!

Under normal use, Para John's 2-Year International Replacement Warranty will cover manufacturing defects and functional problems. If a flaw is identified within the warranty period, Para John will replace the product, subject to the terms and availability of the warranty.

To avail warranty services, the customer needs to claim it with the original purchase receipt/invoice or valid warranty card. The product should be bought from an authorised Para John retailer/dealer or from our official website. In addition, a properly filled out, stamped, and signed warranty card may be required as well, depending upon the application.

After Para John has been contacted and all documents have been collected, the product will be evaluated by the service staff. In the event that it is determined that the claim is accepted, Para John will provide a replacement, if available and subject to applicable warranty terms.

The warranty policy states that warranty service is to be obtained from Para John or an authorized Para John service center. The warranty policy does not specifically cover onsite repair support.

Yes, we accept returns/replacements of defective goods as per manufacturer's specifications and inspections. For Para John Luggage bags and other products, we have our customer service to help you with return, replacement, or refund requests. Please send a message to online@parajohn.com and include proof of purchase and details of the concern. Para John will collect the product for evaluation at its service center further.

Refunds (if approved) will be made within 5-7 business days. The refund will be issued to the customer by the method of original payment or by the other method agreed upon. Customers will be notified about the status of their refund.

Yana is a free Para John luggage assistance program. Customers who have Para John Luggage bags from the eligible for YANA line will be helped with their luggage at participating airports.

Owners of eligible Para John luggage bags can enjoy the YANA service at the participating airports. Simply follow the YANA service instructions provided with your eligible product or contact Para John Customer Service for assistance.

YANA is available at some airports. The availability is subject to change at the airport and the applicable Para John luggage model. Please make sure to review the list of participating airports or call Para John Customer Service prior to travel.

For the orders made online and delivered by us, we use Para John to deliver them. Deliveries might be subject to availability by customer location.

Sometimes delivery may take more time than what is mentioned, depending on the customer's place of origin and logistics partner. If applicable, the delivery schedule will be provided with your order.

After the shipment, you can use the shipment tracking information that you have received from Para John or our delivery partner to track your shipment. If you need help with your order, contact customer support at support@parajohn.com or WhatsApp +971 800 7272 5646.

In case of damage, please immediately contact Para John Customer Support with details of the order, proof of purchase, and photos of the damage. We’ll investigate the problem and let you know about the service, replacement, or resolution steps.

Para John may now and again provide offers like seasonal promotions, product launches, discounts, and limited-time offers. For the latest offers and promotions, please refer to our website or to our official channels.

Giveaways are made available via Para John's official means. Follow the instructions that are given with each giveaway, which may include conditions of eligibility or steps that need to be taken to participate.

Yes. Para John accepts bulk and corporate orders for businesses, organizations, requirements for events, and anything else. Please reach out to Customer Service for bulk ordering questions and pricing.

Selected products and bulk orders may be customizable depending on the quantity and requirements. For customizations, please get in touch with Para John, and our team will discuss the options available.

For Para John Customer Support, you can reach them via email (support@parajohn.com) or WhatsApp (+971 800 7272 5646). We can help with any product enquiries, orders, warranty claims, returns, or service support requests.

Our support team is present during business hours. If you need help outside working hours, you can contact us by email or WhatsApp, and we will get back to you as soon as possible.