Frequently Asked Questions (FAQs)
General Questions
What products does Para John offer?
Para John specializes in high-quality luggage, trolley bags, backpacks, travel accessories, and home products under the Parry Life brand.
Where can I purchase Para John products?
Para John products are available at major retail outlets, malls, and online platforms across the UAE, GCC, and beyond.
How do I contact Para John for inquiries?
You can contact us via WhatsApp at +971 56 507 2007 or email us at support@parajohn.com.
Warranty and Service
What is Para John’s warranty policy?
We offer a 2-year limited warranty on specific parts, including wheels, zippers, handles, and locks.
What do I need to claim a warranty?
You need proof of purchase, such as an invoice, receipt, or any digital record of your purchase.
How long does it take to get a replacement or service?
Replacement for manufacturing defects typically takes 5-7 business days, depending on your location.
Is onsite repair support available?
No, we do not offer onsite repair support. All repairs are handled at our warehouse.
Returns and Refunds
Can I return a product?
Returns are applicable only in specific cases. Please contact our support team for assistance.
How long does it take to process a refund?
Refunds, if applicable, are processed within 5-7 business days from the date of approval.
YANA – Luggage Assistance
What is YANA?
YANA is Para John’s exclusive travel assistant service, offering free luggage assistance at select airports for customers who purchase Para John trolley bags.
How do I avail of YANA’s service?
Simply send a photo of your boarding pass and Para John trolley bag to our WhatsApp number +971 56 507 2007.
Where is YANA available?
Currently, YANA is available at the following Kerala airports in India:
- Kochi International Airport
- Calicut International Airport
- Thiruvananthapuram International Airport
Orders and Shipping
Where does Para John deliver?
We deliver all over the UAE.
What are your delivery hours?
Deliveries are made between 8:00 AM to 5:00 PM.
How can I track my order?
Once your order is confirmed, you will receive updates via email or WhatsApp with delivery details.
What should I do if my order arrives damaged?
Contact our customer support team immediately via WhatsApp at +971 56 507 2007 with a photo of the damaged product.
Promotions and Offers
Are there ongoing promotions or discounts?
Yes! Follow us on social media at @parajohn_official to stay updated on sales, giveaways, and exclusive offers.
How can I participate in Para John’s giveaways?
Giveaway details, including participation criteria, are shared on our website and social media platforms.
Corporate and Bulk Orders
Does Para John offer bulk or corporate orders?
Yes, we cater to bulk and corporate orders. For inquiries, please email online2@parajohn.com.
Can we customize products for bulk orders?
Customization options are available for bulk orders. Contact our sales team for more details.
Customer Support
How do I get in touch with customer support?
You can reach us through the following channels:
- WhatsApp: +971 56 507 2007
- Email: customerservice@parajohn.com
What are your customer support hours?
Our team is available to assist you Monday to Saturday, 9:00 AM to 6:00 PM (UAE time).